Scentsy Warmers Have A Lifetime Guarantee
The lifetime guarantee that covers our Scentsy Diffusers now applies to our warmers! The best news is that we’re not just covering warmers sold in the future. This warranty is retroactive for all Scentsy Europen warmers EVER sold.
We are working on updating the Scentsy warmer product insert for all current and new warmers to reflect the updated guarantee information, which will include this:
“Scentsy Warmers are warranted to be free from defects in material and workmanship for the lifetime of the product. Any Warmer found to be defective or damaged under normal use and care will be replaced with the same, or comparable, product at Scentsy’s discretion”
Hi i have a budha plug in which the plug has broke and the lady i had it off is saying it cnt be replace but i was told theres a life time warranty on them.
Hi Tracy
Yes, our warmers do come with a lifetime warranty, I have emailed you.
Kind regards
Hi, I broke my warmer dish whilst cleaning it and ordered a replacement from my local consultant. I was so looking forward to having my house smelling nice again only find out the dish she ordered me didn’t fit 🙁 my warmer is a couple of years old and has been discontinued I believe however the replacement dish is too big and won’t heat the wax. Is there anyway I could please return the dish for the correct one please?
Hi, I am sorry to hear this.
Yes if you get in touch with your consultant, they will be able to return it to Scentsy for a refund (as long as it is unused and still in its original packaging).
Please let me know if I can be of any further assistance.
Kind regards
Becky
x
hi i purchased my scentsy plug in light warmer just over a year ago, i thought it was just the bulb that had gone, so i ordered the cuorrect scentsy bulbs from you but still not working, i thnik it may be the fuse but cannot unscrew to take a look.
is is possible for your to replace?? and how do i go about it. many thanks
karen reeves
Hi Karen
Yes, it sounds like the fuse has blown.
It is very difficult to get to the fuse so I think its best for me to get a replacement sent out to you.
There are a few things I need from you to do this.
The consultant’s name who you bought it from.
Rough date when you bought it.
What mini warmer it is.
Your full name and delivery address.
Once I have these details I can email Scentsy to arrange a replacement.
Kind regards
Stuart
ps please email me directly at sales@thecandleboutique.co.uk