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Learn about Scentsy’s Diffusers in this FAQ.

The Scentsy Diffuser is an ultrasonic nebulising diffuser. Essentially, a small ceramic disk in the water reservoir – called a nebuliser – vibrates at high frequencies to break the water and oil down into fine microscopic particles that are dispersed into the air.

No. The Scentsy Diffuser uses cold-mist technology to disperse fragrance. It contains no heating element.

No; all Scentsy Oils must be purchased separately.

Add water to the reservoir fill line (about 120 mL). We recommend starting with 4-5 drops of oil to start and adding more or less to suit your personal preferences and the size of your space.

Yes. Though Scentsy Oils have been specifically formulated for an optimal fragrance experience, using other companies’ oils will not harm the Scentsy Diffuser or void the warranty.

The Scentsy Diffuser is the most advanced diffuser on the market; you do not need to use distilled water. We recommend using clean, cool tap water. However, customers with hard water or customers who live in areas with high mineral concentration in their water supply may choose to use distilled water to prevent scaling.

Yes. Scentsy diffusers are warranted to be free from defects in material and workmanship for the lifetime of the product. Any diffuser found to be defective or damaged under normal use and care will be replaced with the same, or comparable, product at Scentsy’s discretion. We encourage you and your customers to compare our warranty with other diffusers; you’ll find ours is the most generous warranty on the market.

Visit scentsydiffuser.com to register your product. To redeem the lifetime warranty, you’ll need to have registered your product or have the original receipt. The warranty only extends to the original purchaser of the Scentsy Diffuser.

Misuse or abuse of the product, such as submerging the unit in water is, one of the few conditions that will void the lifetime warranty. In the spirit of Generosity, we will try to honor the warranty for most issues, but reserve the right to refuse replacement in extreme circumstances.

The Scentsy Diffuser uses the world’s most advanced ultrasonic nebulizer to disperse fragrance, offers a limited lifetime warranty and features 16 LED light options. We encourage you and your customers to compare the Scentsy Diffuser with other diffusers; we’re confident you’ll find Scentsy offers the most features, the most advanced technology and the most attractive diffusers on the market.

In cases of prolonged, intense or direct contact, the Scentsy Diffuser can damage surfaces. We encourage the use of the Scentsy Diffuser in areas where the mist doesn’t come in constant or direct contact with furniture and walls.

You’ll notice fragrance almost instantly when you use the Scentsy Diffuser. This also allows you to easily change out the water and oil for a completely different fragrance experience as often as you wish.

There are many benefits to using a Scentsy Diffuser. First, because the Diffuser uses cold-mist technology, the fragrance character remains consistent throughout the fragrance experience. Second, the Diffuser offers high, low and intermittent diffuser modes, giving you more control over the intensity and longevity of your fragrance experience. Third, the Diffuser offers 16 different light modes, allowing you to change your lighting to complement your décor or mood. Fourth, you can customise your fragrance experience by adding more or less oil, or combining oils.

No. Both systems deliver exceptional fragrance experiences and some customers may prefer one system over the other. Because they are such different experiences, we encourage you to highlight the benefits of Scentsy’s Diffusers and Warmers over competing products rather than compare our systems to each other.

The Scentsy Diffuser features 16 elegant light options to suit your mood. There are two light modes, white and colour. The white mode features high, low and candle-flicker options. The colour mode features a continuous cycle of 12 colours (fuchsia, red, orange, yellow, lime, green, aquamarine, white, azure, blue, lavender, and purple), or hold the light button for 1.5 seconds and set the diffuser on one colour to complement your mood, décor or oil. The Scentsy Diffuser may also be used with no light.

Yes.

Hand-blown glass or porcelain.

The diffuser will automatically shut off when it runs out of water.

The Scentsy Diffuser is designed to run for 4 to 8 hours depending on the density of oils and what setting is used.

Yes. Hosts may apply earned Host credit to the Scentsy Diffuser. The Scentsy Diffuser requires two half-price Host Rewards.

No. Only Host Rewards earned from a qualifying party can be applied toward the purchase of a Scentsy Diffuser.

No.

Many factors affect the fragrance experience, such as the size of the room, humidity, air flow and the amount of oil used. The Scentsy Diffuser allows you to customise your fragrance experience for your personal preference and room size, so we encourage you to experiment.

Though the Scentsy Diffuser will add some humidity to the room, it was not designed to replace a humidifier.

No. A failure of the LED light would be classified as a manufacturer’s defect. Replacement would be covered by the lifetime warranty.

To redeem the warranty, the consumer is responsible for paying shipping costs. The shipping and processing fee is £22 / €27. For more details on the Scentsy Diffuser warranty, visit scentsydiffuser.com.

Yes, the Scentsy Diffuser is flameless and meets all standard electrical requirements.

No. Medical-grade refers to plastics that meet FDA standards for purity and suitability for specific medical applications, such as drug containers and medical implants. To meet FDA standards, a plastic must meet testing standards as determined by Unites States Pharmacopeia in the U.S. and/or the International Organization for Standardization (ISO) outside the U.S. Though we have not submitted the Scentsy Diffuser for these tests, the plastic used in the Scentsy Diffuser is BPA-free and safe for home and workplace use.

We recommend using clean, cold tap water.

Yes. The Scentsy Diffuser emits a soft noise. Most users cannot hear it unless they are sitting directly next to it.

The Scentsy Diffuser’s intermittent mode emits mist on the high setting for 30 seconds, turns off for 30 seconds and repeats. The other mist options must be controlled manually.

While humidity will not affect how the Scentsy Diffuser works, you may notice the scent throw is not as strong in highly humid environments. Use more fragrance oil in high humidity to maintain fragrance strength.

We recommend cleaning your diffuser after eight hours of use for optimal performance. Use a cotton swab to gently clean the bottom of the water reservoir, then rinse the reservoir with clean water.

No. the Scentsy Diffuser is designed to efficiently diffuse oils of all viscosities when used as directed. Never use undiluted oils in the Scentsy Diffuser. Always add clean, cold water to the fill line before adding oils, and clean your diffuser as directed to ensure trouble-free enjoyment.

Diffusers are generally regarded as safe during pregnancy. However, we recommend consulting with your health care provider if you have any concerns, allergies or chemical sensitivities.

No. The Scentsy Diffuser water reservoir is made of a proprietary plastic that won’t corrode, with even the most acidic oils. Some diffusers are not intended to be used with citrus oils.

Yes.

Diluted oils pose little health risk. However, as oils and their effects vary, we recommend contacting your local poison control centre if oil is ingested, following their instructions and carefully monitoring the individual ingesting the oils.

No. While the Scentsy Diffuser will not automatically shut off if it’s knocked over, it will automatically shut off when it runs out of water.

Scentsy Diffuser Operating Instructions
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